PRIVATE HOME CONCIERGE
Your Home. Handled With Care.
Priority home support built around your property, schedule, and expectations.
TrueNorth Private Home Concierge gives busy households and owners of distinctive properties one trusted resource for ongoing maintenance, household projects, property support, and everyday needs—handled with discretion from start to finish.
A HIGHER LEVEL OF HOME SUPPORT
More Than Home Maintenance
Managing a home takes time, attention, and a dependable network of people. Private Home Concierge provides an ongoing relationship with someone who becomes familiar with your property, understands your preferences, and helps keep household needs from accumulating.
Whether you are managing a demanding schedule, traveling, or simply want one reliable point of contact, TrueNorth provides personalized support without requiring you to coordinate a different provider every time something needs attention.
PERSONALIZED AROUND YOUR HOME
One Trusted Resource for What Comes Up
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Interior Maintenance & Repairs
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Exterior & Property Support
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Installations & Household Projects
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Seasonal Home Preparation
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Property Checks While You’re Away
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Vendor Access & Coordination
Service is customized around the home and household. Work requiring permits, specialized licensing, or regulated trades is performed by the appropriate qualified professional.
THE CONCIERGE DIFFERENCE
Built Around Trust, Access and Responsiveness
PRIORITY SERVICE
Receive preferred scheduling and added flexibility when household needs or unexpected projects arise.
TRUSTED ACCESS
Authorized work can be completed while you are away using documented access, communication and completion procedures.
DISCREET CARE
Property details, household schedules and personal information are handled with care, privacy and professionalism.
CLEAR UPDATES
Receive progress updates, documented service hours and photo confirmation after authorized work is completed.
The goal is simple: fewer calls, fewer unknown providers, and greater confidence that your home is being handled properly.
CONCIERGE MEMBERSHIP
Support Designed Around Your Property
Every property and household requires a different level of support. Following a private consultation, TrueNorth creates a customized membership defining your planned visits, service-hour allocation, scheduling priority, property-care responsibilities and preferred communication.
CUSTOMIZED SCOPE
A service plan built around your property, priorities and desired level of support.
PLANNED VISITS
Weekly, monthly, seasonal or as-needed visits based on your household requirements.
PRIORITY SERVICE
Preferred scheduling and responsive access when approved property needs arise.
TRAVEL SUPPORT
Property checks, departure preparation, return-home readiness and approved work while you are away.
TRACKED SERVICE HOURS
Every approved visit and task is documented against your customized service-hour allocation.
TRUSTED PROPERTY CARE
One dependable resource familiar with your home, access procedures and expectations.
Following a private consultation, TrueNorth HomeXperts will prepare a personalized Concierge Membership proposal outlining the scope of support, planned visits, included service hours, communication preferences and membership investment.
Each personalized Concierge Membership is established through a customized prepaid service agreement based on anticipated service hours, visit frequency, property-care needs, access requirements and scheduling expectations. Hours are tracked as approved services are completed. Unused hours expire at the conclusion of the membership term, do not roll over and have no cash value, except where otherwise stated in the agreement or required by law.
SIMPLE FROM START TO FINISH
How Concierge Membership Works
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REQUEST A PRIVATE CONSULTATION
Tell us about your home, schedule, travel patterns and the type of ongoing support you need.
BUILD YOUR MEMBERSHIP
We define the scope, planned visits, included service hours, access procedures & expectations.
ACTIVATE YOUR AGREEMENT
Once the customized agreement and prepaid membership are in place, priority service begins.
REQUEST AND SCHEDULE SUPPORT
Priority scheduled visits or reach out when something needs attention. We'll track the time spent & send report update.
SUPPORT FOR REAL LIFE
There When You Need Someone You Trust
WHILE YOU’RE HOME
Receive help with eligible maintenance, repairs, installations, seasonal tasks and household projects without coordinating multiple service providers.
WHILE YOU’RE AWAY
Schedule property checks, vendor access, project oversight, approved work and arrival or departure support while traveling.
SPECIALIST NEEDED??
TrueNorth can help coordinate access and communication with the appropriate licensed or specialty provider.
You maintain control over what is authorized, how access is provided and how you would like to receive updates.
CLEAR EXPECTATIONS
Professional Support With Defined Boundaries
Concierge Membership includes eligible non-licensed home maintenance, repairs, installations, planned property checks, household support and vendor coordination as defined in the signed agreement.
It does not replace licensed electrical, plumbing, HVAC, structural, engineering, environmental, security-monitoring or other regulated professional services. When specialized work is required, it must be completed by an appropriately qualified provider.
Priority service does not represent guaranteed 24-hour emergency response. Availability, response expectations, purchasing authority, property access, confidentiality, key management, included service hours and expiration terms are documented in the membership agreement.