Every membership is customized. The prepaid investment is based on the anticipated service hours, planned visit frequency, property requirements, access needs and level of support defined during your private consultation.

Yes. Your agreement includes an established annual allocation of service hours. Approved visits and tasks are tracked against that allocation throughout the membership term.

Yes. Visits may be scheduled weekly, monthly, seasonally or as needed, depending on the service plan created for your property.

Yes. Authorized services and property checks may be completed while you are away when documented access, communication and approval procedures are in place.

No. Unless otherwise stated in the signed agreement or required by law, unused service hours expire at the conclusion of the personalized membership term, do not roll over and have no cash value.

Additional hours may be approved based on scheduling capacity and the type of service requested. Any additional authorization and charges will be documented before the work is scheduled.

Materials, specialty providers and outside contractor charges are separate unless they are specifically included in the signed membership agreement. Approval procedures are established before purchases or outside services are authorized.