PRIVACY POLICY

Last Updated: September 3, 2026

TrueNorth HomeXperts LLC (“TrueNorth HomeXperts,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, request an estimate, contact us, schedule services, or otherwise interact with TrueNorth HomeXperts.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

We may collect information that you voluntarily provide when you contact us, request an estimate, submit a form, schedule a service, communicate with us, or otherwise interact with our business.

This information may include:

Name
Email address
Telephone number
Service or property address
Project details and service requests
Photos or other files you choose to provide
Appointment or scheduling information
Communications between you and TrueNorth HomeXperts
Payment or transaction-related information when applicable
Any other information you voluntarily provide

We may also automatically receive certain technical information when you use our website, such as your device type, browser type, IP address, referring pages, pages visited, approximate location, and information about how you interact with the website.

2. HOW WE USE YOUR INFORMATION

We may use information we collect to:

Respond to inquiries and estimate requests
Evaluate potential projects and service needs
Schedule and provide requested services
Communicate about appointments, estimates, projects, and customer service matters
Process transactions when applicable
Maintain business and customer records
Improve our website, services, and customer experience
Protect against fraud, misuse, security threats, or unlawful activity
Comply with legal, regulatory, tax, insurance, or business obligations
Send service-related communications
Send promotional communications where permitted by law and where appropriate

We do not use personal information for purposes materially different from those described in this Privacy Policy without appropriate notice or consent when required.

3. PHOTOS AND PROJECT INFORMATION

Customers may choose to provide photographs, videos, measurements, descriptions, or other information related to a property or proposed project.

We may use this information to evaluate the requested work, prepare or discuss an estimate, plan services, communicate with you, document work performed, or maintain appropriate business records.

Please avoid submitting sensitive personal information that is not necessary for us to evaluate or perform your requested service.

4. HOW WE MAY SHARE INFORMATION

TrueNorth HomeXperts does not sell your personal information.

We may disclose information when reasonably necessary to operate our business or provide services, including to service providers that assist with website hosting, scheduling, communications, payment processing, analytics, business administration, or similar operational functions.

We may also disclose information when reasonably necessary to:

Comply with applicable law, legal process, or governmental requests
Protect the rights, property, or safety of TrueNorth HomeXperts, our customers, or others
Detect or prevent fraud, security incidents, or misuse
Complete a business transaction such as a merger, acquisition, restructuring, or sale of business assets

Service providers may process information only as permitted by their agreements and applicable law.

5. WEBSITE PLATFORM AND THIRD-PARTY SERVICES

Our website is hosted using Wix and may use Wix features or other third-party services to provide website functionality, forms, scheduling, communications, analytics, payment processing, or other business functions.

These providers may collect or process information according to their own privacy policies and terms.

TrueNorth HomeXperts is not responsible for the privacy practices of third-party websites or services that we do not control.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic and performance, improve the visitor experience, and support other website functionality.

Some cookies may be necessary for the website to function. Other cookies or technologies may be provided by third-party services.

Your browser may allow you to block, delete, or otherwise control cookies. Disabling certain cookies may affect the functionality of the website.

Where required by applicable law, we may provide additional choices regarding non-essential cookies or similar technologies.

7. ANALYTICS

We may use website analytics tools to better understand how visitors find and interact with our website. These tools may collect information such as pages visited, approximate geographic location, device or browser information, referring sources, and website interactions.

We use this information to understand website performance and improve our services and online experience.

8. COMMUNICATIONS

If you provide your telephone number or email address, we may use that information to respond to your inquiry and communicate with you regarding estimates, appointments, services, projects, invoices, follow-up matters, or other customer-service purposes.

If we send promotional email communications, you may unsubscribe using the instructions provided in those communications.

Where consent is required for certain text-message or marketing communications, we will seek consent as required by applicable law.

9. PAYMENT INFORMATION

If online or electronic payment options are made available, payment information may be processed by third-party payment processors rather than stored directly by TrueNorth HomeXperts.

Payment providers process information according to their own terms, security practices, and privacy policies.

10. DATA SECURITY

We take reasonable administrative, technical, and organizational measures designed to protect personal information under our control.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted through or stored in connection with our website.

11. DATA RETENTION

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, insurance, or regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

12. YOUR PRIVACY CHOICES

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the ability to request access to, correction of, or deletion of certain personal information, or to exercise other privacy rights provided by applicable law.

Not all rights apply in every circumstance, and certain information may be retained where permitted or required by law.

To submit a privacy-related request, contact us using the information below. We may need to verify your identity before processing certain requests.

13. COLORADO PRIVACY RIGHTS

TrueNorth HomeXperts is based in Colorado. Certain Colorado residents may have privacy rights under applicable Colorado law, including the Colorado Privacy Act, when the law applies to the business and the particular processing activity.

Where applicable, eligible Colorado residents may have rights concerning access, correction, deletion, portability, and certain uses of personal data.

Nothing in this Privacy Policy is intended to provide rights beyond those required by applicable law.

14. CHILDREN'S PRIVACY

Our website and services are intended for adults seeking home-related services and are not directed toward children.

We do not knowingly seek to collect personal information from children through our website. If we become aware that information has been collected from a child in circumstances requiring removal, we will take reasonable steps to address it.

15. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, or other online services.

Once you leave our website, the privacy practices of the third party apply. We encourage you to review the privacy policies of websites and services you visit.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology, or legal requirements.

When changes are made, we may update the “Last Updated” date at the top of this page. We encourage visitors to review this Privacy Policy periodically.

17. CONTACT US

If you have questions about this Privacy Policy or how TrueNorth HomeXperts handles personal information, please contact us:

TrueNorth HomeXperts LLC
Commerce City, Colorado
Phone: 720-366-3505
Email: info@TrueNorthHomeXperts.com
Website: truenorthhomexperts.com